The manager, Lisa, did not even attempt to offer any type of solutions.

Our account was left in the negative due to this transaction, and we did not have funds to be able to get back to the airport, as we were heading back and it was our last day. WRONG AGAIN!! We woke up, yet again, on the 18th and they had charged our account $518.29 AGAIN, even after having everything closed out. On the 17th, the manager said she would close out our stay so that we wouldn't get charged anymore. Every single morning we had to put our plans on hold, wait for the manager to show up, and credit our account each and every day. All good, right? WRONG!!! From that point forward, they took out $518.29 EVERY SINGLE DAY that we stayed in the casino.

So, my husband went back down to the front desk, and they released the funds and the money was put back in our account right away. After checking in, we went to the front desk to pick up our key to our room, and after getting in the room, we checked our account, and to our disappointment, we found the casino charged our account twice. We booked to stay from 11/14/21-11/18/21 and checked in online, and that is where everything went south, very quickly. Anyway, we chose to stay at this property, and it was the absolute WORST decision staying here ruined our honeymoon and now we are stuck with these horrible memories for the rest of our lives. My husband and I just got married on 11/09/21 and love history, so we decided to go to Philly to experience all the wonderful historic city. Overall, I recommend a visit for gaming fun. There were not a lot of cocktail waitresses walking the floor but staffing shortages is something I have notice post-COVID-19 at many venues gaming and non-gaming. I was able to get complimentary drinks at the bar while playing the built-in poker/slot machines. There are so many amazing restaurants in the King of Prussia area we did not eat at the casinos but as I was playing, I smelled good aromas coming from the kitchens. The roulette dealers were friendly and the slots were reasonably loose. While not a large casino it was a reasonable size for the location. I was not disappointed with the Valley Forge Casino Resort. First let me say we visit casino’s often even though we cut way back in 2020 because of COVID-19. Prior to the visit I checked trip Advisor (as I tend to do) to set expectations. While on a house hunting trip in King of Prussia my wife and I decided to visit the Valley Forge Casino Resort.

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